Question 1

Do you offer mobile services?

Accepted Answer

Yes, WL Auto Glass LLC specializes in mobile service. We explicitly state "We Come To You" and focus on on-site repairs at your home, office, or other convenient locations.
Here are the specific details for our mobile service:
 • Service Area: They primarily serve Central Florida, including Davenport, Polk City, Orlando, Tampa, Lakeland, and Kissimmee.
 • Cost: Mobile service is typically included at no extra cost, especially if you are using the Florida insurance benefit ($0 deductible).
 • Capabilities: We can perform windshield replacements, chip repairs, and even mobile ADAS recalibration (resetting the safety cameras/sensors) at your location, which many smaller shops cannot do mobile.
 • Vehicles: We service standard cars, RVs, and semi-trucks.

Next Step: Since they cover Central Florida, are you located in that area (near Orlando/Davenport), or would you like me to find a mobile shop closer to a different city?

Question 2

Is it illegal to drive with a cracked windshield in Florida?

Accepted Answer

Yes, driving with a cracked windshield in Florida can be illegal, but it depends entirely on where the crack is and how severe it is.
There isn't a single law that says "a crack longer than 6 inches is a crime." Instead, police use their discretion based on whether the car is considered "unsafe."

Here is the breakdown of the current rules and the specific Florida insurance benefit you should know about.
1. When does a crack become illegal?
Police rely on Florida Statute 316.610, which prohibits driving a vehicle in an "unsafe condition." A windshield crack typically violates this statute if:

• It blocks your view: Any crack, chip, or "spiderweb" damage located in the driver’s direct line of sight (the "critical viewing area" above the steering wheel) is illegal.

• It interferes with wipers: If the crack catches your windshield wiper blades or prevents them from clearing rain effectively, the vehicle is considered unsafe.

• It compromises safety: Extensive damage (like a smashed or heavily pitted windshield) affects the glass's structural integrity, which is dangerous in a crash.

2. The Penalty
If an officer decides the windshield is unsafe, they can stop you.

• Fix-it Ticket: Often, you will receive a "faulty equipment notice" (fix-it ticket). If you repair the damage within a set time and show proof to the Clerk of Court, you can usually avoid a fine or points on your license.

• Citation: In severe cases, or if you ignore a fix-it ticket, you can be fined for a non-moving violation.

Question 3

Will the replacement glass from WL AUTO GLASS LLC be OEM?

Accepted Answer

At WL AUTO GLASS LLC, we understand the importance of maintaining the integrity and safety of your vehicle. That's why we offer both Original Equipment Manufacturer (OEM) glass and high-quality aftermarket options. OEM glass is made by the same manufacturer that produced the original glass in your vehicle, ensuring a perfect fit and factory-standard performance. If you prefer OEM glass, please let our team know when scheduling your service. We're committed to providing you with the best auto glass solutions tailored to your needs, whether it's OEM or a high-quality alternative.

Question 4

Is there a warranty on your auto glass services?

Accepted Answer

Yes, WL Auto Glass LLC offers a Lifetime Warranty on our services, but it is important to understand exactly what that covers (and what it doesn't)

Here is the breakdown of our specific policy:
1. What is Covered (Lifetime Warranty)
The "Lifetime" part mainly applies to workmanship and lasts for as long as you own the vehicle.

• Air & Water Leaks: If you hear wind noise or see water dripping in after a rainstorm, they will fix it for free.
 • Loose Molding: If the black trim around the glass comes loose, they will re-secure it.
 • Installation Defects: Any issues caused by the technician not setting the glass correctly.

2. What has a Time Limit (30 Days)
The glass itself typically has a shorter warranty (Manufacturer's Warranty) of 30 days.
 • Stress Cracks: If the glass cracks on its own (with no rock impact) due to heat or a defect, it is usually covered if reported within the first month.
 • Distortion: If the glass looks "wavy" or blurry.
 • Mirror Issues: If the rearview mirror falls off (adhesion failure).

3. What is NOT Covered
The warranty generally voids or does not apply in these situations:
 • Rust: If your car's frame has rust where the glass sits, they cannot guarantee a seal. If it leaks later because of that rust, it is not covered.
 • New Damage: They do not cover new rock chips, cracks from debris, or accident damage.
 • Selling the Car: The warranty typically applies only to the original owner who had the service done. It does not transfer to the next buyer.

Question 5

How long does it take to repair or replace auto glass?

Accepted Answer

The time required depends on whether you need a simple repair (fixing a chip) or a full replacement (installing a new windshield). Since WL Auto Glass LLC is a mobile service, you won't have to wait in a shop, but you will need to keep the vehicle stationary for a specific period.

Here is the time breakdown:
1. Chip Repair
 • Time to fix: 20 – 30 minutes.
 • Afterward: You can drive the vehicle immediately.
 • Process: The technician cleans the impact point, injects a special resin, cures it with UV light, and polishes it. It’s very fast.

2. Full Windshield Replacement
 • Installation Time: 45 – 60 minutes.
    • The technician removes the old glass, preps the frame, applies urethane adhesive, and sets the new glass.

• "Safe Drive Away Time" (Wait Time): 45 – 60 minutes (Critical).
    • You cannot drive the car immediately after the glass is placed. The adhesive (urethane) needs time to cure and harden to ensure the windshield stays in place during a crash or airbag deployment.

• Total Time to set aside: About 2 hours.

3. The "Tech Factor" (ADAS Calibration)
If your car has a camera behind the rearview mirror (Lane Departure Warning, etc.), the job takes longer.
 • Calibration Time: Adds 30 – 45 minutes.
 • Why: After the glass is installed, the technician must plug a computer into your car and recalibrate the camera so it reads the road lines correctly. WL Auto Glass LLC can do this on-site (mobile calibration).3

Question 6

What types of auto glass services do you offer?

Accepted Answer

WL Auto Glass LLC offers a wider range of services than just standard car windshields. Based on our current service list, here is the breakdown of what they handle:

1. Passenger Vehicle Glass
 • Windshield Repair: Fixing chips to prevent them from spreading.
 • Windshield Replacement: Full removal and installation of new glass when damage is too severe for repair.
 • Side & Door Glass: Replacement of shattered side windows, including the smaller "quarter glass" and "vent glass."
 • Back Glass: Replacement of the rear windshield, including reconnecting the defroster and antenna grids.
 • Sunroof Replacement: They are one of the few mobile services that explicitly list sunroof glass replacement.

2. Advanced Technology (ADAS)
 • Mobile Calibration: If your car has safety cameras (Lane Departure Warning, Auto-Braking), they can recalibrate these systems on-site after installing the new windshield. This saves you a separate trip to the dealership.
3. Commercial & Heavy Duty
 • Semi-Trucks: They have a specific service for commercial fleets and semi-trucks (Freightliner, Peterbilt, Volvo, etc.), offering same-day emergency service to reduce downtime.
 • Fleet Services: They offer recurring maintenance agreements for companies with multiple vehicles.
4. Financial Services
 • Insurance Handling: We process Florida "Zero Deductible"

• Buy Now, Pay Later: We offer installment payment plans (via PayPal) if you are paying out-of-pocket and need to split the cost.

Question 7

Will a repair be invisible?

Accepted Answer

At WL AUTO GLASS LLC, our expert technicians strive for the highest quality in all our repairs, aiming to restore your windshield to its best possible condition. While we use advanced techniques and high-quality resin to fill chips and cracks, it's important to note that the repair may not be completely invisible. Small imperfections can remain, but the structural integrity of your windshield will be restored, preventing further damage and ensuring your safety on the road. If you have any concerns about the visibility after a repair, our team is more than happy to discuss them with you and provide the best possible solution tailored to your needs.

Question 8

Can you fix my motorhome / RV glass?

Accepted Answer

Yes, WL AUTO GLASS LLC specializes in repairing and replacing glass for all types of vehicles, including motorhomes and RVs. Our skilled technicians are equipped to handle the unique challenges presented by larger vehicles, ensuring a precise and reliable fix. We understand the importance of safety and clarity while on the road, which is why we provide high-quality service to restore your motorhome or RV glass to its best condition. Additionally, our convenient mobile service means we can come directly to your location, saving you time and hassle. Contact us today to schedule an appointment, and we'll get you back on the road with confidence.

Question 9

Is WL AUTO GLASS LLC affiliated with Safelite?

Accepted Answer

WL AUTO GLASS LLC is an independent, locally-owned auto glass business and is NOT affiliated with Safelite. We pride ourselves on offering comprehensive and reliable auto glass services with a focus on personalized customer care. Our mobile service model allows us to conveniently service your vehicle at your location, ensuring a hassle-free experience. Our team of certified technicians uses high-quality materials to guarantee the safety and integrity of your vehicle’s auto glass. Choose WL AUTO GLASS LLC for a professional and trustworthy service tailored to meet your specific needs.

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